Frequently Asked Questions
Everything you need to know about your CENDRÉ experience.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale unless faulty.
Do you offer international shipping?
Yes, CENDRÉ ships worldwide. International delivery times typically range from 7 to 14 business days depending on your location and selected shipping method.
How should I care for my CENDRÉ jewelry?
To maintain the luster of your pieces, avoid contact with perfumes, lotions, and water. Store your jewelry in the provided CENDRÉ pouch when not in use.
What materials are used in your products?
Our collections are primarily crafted from high-quality 18k gold plating over stainless steel or 925 sterling silver, ensuring durability and a premium finish.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'buy now, pay later' options such as Afterpay and Klarna.